Refund policy

Return & Refund Policy

IGM Liquidation sells liquidation merchandise in assorted Mystery Boxes. Please read this policy carefully before purchasing.

Mystery Box Purchases

Mystery Boxes contain a random assortment of liquidation merchandise. Contents vary from box to box.

Product photos are examples of the types of merchandise that may be included. Specific products, brands, models, colors, quantities, retail values, or categories shown in photos are not guaranteed.

Because these are liquidation assortments, merchandise may include new, open-box, shelf-pull, customer-return, overstock, or other liquidation inventory. Packaging and cosmetic condition may vary.

Returns Based on Box Contents

A customer's preference for different items, brands, colors, categories, or assortment is not by itself considered a product defect or fulfillment error when the customer received the Mystery Box as described.

Damaged, Missing, or Incorrect Orders

If your shipment arrives materially damaged, is missing merchandise due to a fulfillment error, or you receive the wrong product or box size, please contact us promptly after delivery.

Please provide your order number and clear photographs of the shipping box, shipping label, packaging, and merchandise so we can review the issue.

When appropriate, we may offer a replacement, refund, partial refund, or another reasonable resolution.

Cancellations

Orders enter fulfillment quickly. Cancellation requests are not guaranteed once an order has been submitted or fulfillment has begun.

Approved Returns

Returns require prior authorization. Merchandise returned without authorization may not be eligible for a refund.

When a return is approved, the customer must return the merchandise in substantially the same condition in which it was received, including the contents of the Mystery Box.

Unless the return results from our error or otherwise required by applicable law, original shipping charges and return shipping costs may be non-refundable.

Refunds

Approved refunds are issued to the original payment method. Processing times after a refund is issued depend on the customer's bank or payment provider.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.